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Frequently Asked Questions

Find instant answers to the most common questions about Trezor Suite setup, troubleshooting, and cryptocurrency management.

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User Guides & Tutorials

Step-by-step guides covering everything from basic setup to advanced features like multi-signature wallets and custom transaction fees.

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Frequently Asked Questions

Setup & Installation

How do I set up my Trezor hardware wallet with the Suite app?

Connect your Trezor device via USB cable, download and install Trezor Suite, then follow the setup wizard. You'll create a PIN, backup your recovery seed, and initialize your wallet. The process takes about 10-15 minutes.

What should I do if my Trezor device is not recognized?

Try using a different USB cable or port, install the latest device drivers, temporarily disable antivirus software, and ensure your Trezor firmware is up to date. Restart your computer if the issue persists.

Can I use Trezor Suite on multiple computers?

Yes, you can install Trezor Suite on multiple devices. Your wallet data is stored on the hardware device, not the computer, so you can access your funds from any computer with Trezor Suite installed.

Which operating systems are supported?

Trezor Suite supports Windows 10/11, macOS 11.0+, and major Linux distributions including Ubuntu 20.04+ and Debian 10+. Both Intel and Apple Silicon Macs are fully supported.

Security & Recovery

How do I recover my wallet if I lose my Trezor device?

Use your 12-24 word recovery seed to restore your wallet on a new Trezor device or compatible wallet software. Never share your seed with anyone and store it securely offline in multiple locations.

What is a passphrase and should I use one?

A passphrase is an additional security layer that creates hidden wallets. It's optional but recommended for enhanced security. Choose a strong, memorable passphrase and store it separately from your recovery seed.

How often should I update my Trezor firmware?

Update firmware whenever new versions are released to get the latest security improvements and features. Trezor Suite will notify you when updates are available. Always update from official sources only.

Is it safe to use Trezor Suite on public Wi-Fi?

While hardware wallets provide security, it's recommended to use trusted networks when possible. All communications are encrypted, but public Wi-Fi can be vulnerable to other types of attacks.

User Guides & Tutorials

1

Beginner Guides

  • First-time Setup Walkthrough
  • Understanding Cryptocurrency Basics
  • Creating Your First Bitcoin Wallet
  • Sending Your First Transaction
2

Intermediate Guides

  • Managing Multiple Cryptocurrencies
  • Using Passphrases for Extra Security
  • Portfolio Tracking and Analytics
  • Custom Transaction Fees
3

Advanced Guides

  • Multi-signature Wallet Setup
  • Enterprise Security Configurations
  • API Integration for Developers
  • Cold Storage Best Practices

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